Frequently Asked Questions

Tons of new sashes, crowns, and trophies will be added to our site soon.

We have added a new selection to our website.  GIFTS  be sure to check it out.  We will be adding new items weekly.  Lots of hot trendy gifts or something for yourself.

Our new site is updated with new technology and will add shipping to your invoice at checkout.  You can choice USPS that will take longer to reach you but will be cheaper.  We also offer UPS for your more urgent packages. UPS also has a next day option if you need a next day service.  You have the option at checkout to select what service you would like to choice.

Q. I forgot to order something. Can this be added to a prior order that has not shipped?

A. I am sorry but no. We have set up the website to calculate your shipping based on your purchase. and if that order has went to the department it need to go to for production or shipping our team has to stop what they are working on to locate/calculate/relabel/correct invoices. We just do not have man power. Please make sure of your purchase prior to ordering. 

Q. What is your business office mailing address?

A. P.O. Box 540 Oakman, AL 35579

Q. What shipping should I choose. 

A. If your order is a rush. We suggest you choose UPS for your shipping carrier. We will not be responsible if you choose USPS for a rush order. 

Q. I was contact about a shipping fee on UPS. Said I chose the wrong option?

A. Yes, UPS is based off your dollar amount. You will need to pay attention upon order and using the UPS carrier. Make sure to look at your dollar amount then select the correct one according to your subtotal. Please not that your order will not go into processing until you pay in full for the additional shipping. 

Q. What is location of the warehouse?

A. 7200 Oakman/Parrish Road Oakman, Alabama.

Q. When will my order be processed?

A. Once the order and payment is received.

Q. Do I pay sales tax?

A. Only if you are in the state of Alabama.

Q. Do you ship outside the US?

A. Yes, you are responsible for taxes and duties.

Q.  Where do I add my ship date to assure delivery before my event?

A.  At checkout in the special note area.  This is very important.

Q. What if I receive my order but no longer need them?

A. We do not restock items.  Sorry

Q. What is your email address and phone number?

A. Our email is wholesalecrowns@aol.com and our phone # is 205-622-3062. 

    FEEL FREE TO TEXT US AT 205-622-3062.

Q. Can a pay a deposit to start my order?

A. Yes, you can pay a 25% deposit to start your order and balance are due at shipping. Select print and call at checkout and be sure to add in special notes you would like to pay deposit.  

Q. What methods of payment do you accept?

A. We take Visa, MasterCard, American Express, Discover, PayPal, C.O.D. for Preferred customers schools and cities orders only.  We do take PO as well from schools.  Must follow directions to qualify.

Q. What shipping methods do we offer?

A. We offer UPS and USPS.

Q. Where can I find my shipping rate?

A. You can cart your items and it will show you shipping for each shipping method.at checkout.

 Q. What should I do when I receive my package and my merchandise in damaged?

A. All packages MUST be inspected the day of delivery. You MUST contact us with in 24 hours after receiving your package by email or phone. Do not leave numerous voice mails or email as this will slow down your process. If you leave a voice mail do not leave an email as this will cause delays in your processing. All claims on damage merchandise has a grace period and if you do not contact Wholesale Crowns with in 24 hours to file the claim NO refund or exchange will be granted. You must take photos of your damaged merchandise along with packing material, boxes and shipping label. These photos must be emailed to wholesalecrowns@aol.com with in the 24 hour time frame. THIS POLICY IS STRICTLY ENFORCED!  We have to have this information to file a claim with the carrier.

Q. If I pay a $50 rush fee does this mean I get my package faster?

A. No, please understand that all of our products are custom made to order.  Each order is special to our customer and special to us. Custom made orders naturally take time to produce so we ask that you provide us with adequate time to prepare your order, however should you find that you are in a situation that you need an item faster we are still here to help! The rush fee is a convenience we offer for a nominal fee because this means our hardworking employees have to work extra hours to get your order out in time for your event, and still spend the time that you, as our valued customer deserve preparing that order.  A rush fee does not mean your order will be shipped express delivery or that you will receive them the next day. We do offer expedited shipping as well as other shipping options but please keep in mind we do not control shipping costs. 

Q. Can I place an order by phone?

A. NO, we are online only.  If you have a question about a item we will be more than glad to answer any question you might have.

Q. Is there refunds for delays in shipping and items not arriving on time?  

A. No, Wholesale Crowns is not responsible for delays due to inclement weather or delays within UPS System. We can not control mother nature nor help with any breakdown that service trucks may inquire during delivery. Your shipping will not be refunded.  

Q. Is there refunds on any custom made items after deposit is made, after paid in full or receipt of items?  (example:  custom sashes, trophies, or crowns)

A.No there is no refund, because we are unable to resell custom items

Q. Do you offer refunds on shipping?

A. Unfortunately we do not offer refunds on shipping for any reason.

Q. How do I know the true color of the sashes when I order?

A. If you are not sure about a color we can email you the color you are inquiring about. 

The material used for National Sashes, Standard Embroidery, Deluxe and Economy Banners are not the same. 

Q. Do you accept a school PO?

A. We do take a PO for school ordering only. You must submit a copy of your PO to our email address wholesalecrowns@aol.com. When emailing be sure to add a contact number and name for who is charge of event and also a name and number for your bookkeeper.  Once you have your PO submitted then you will need to process your order on the website (put all items in a cart and then checkout.)  When you checkout be sure to put you are paying with a PO and the event date in special notes Select Print and Call as your payment option. Please send PO and order the same day to avoid any confusion.  Once your order is shipped you have 10 days to send funds to WHOLESALE CROWNS P.O. Box 540 Oakman, AL 35579