Frequently Asked Questions

Big News

Tons of new sashes, crowns, and trophies will be added to our site soon.

What is happening

We have added a new selection to our website. GIFTS be sure to check it out. We will be adding new items weekly. Lots of hot trendy gifts or something for yourself.

Shipping information

Our new site is updated with new technology and will add shipping to your invoice at checkout. You can choice USPS that will take longer to reach you but will be cheaper. We also offer UPS for your more urgent packages. UPS also has a next day option if you need a next day service. You have the option at checkout to select what service you would like to choice.

FAQs

Shipping

Q. Which shipping method should I choose?

A. If your order is time-sensitive, we strongly recommend choosing FedEx. We are not responsible for delivery delays when USPS is selected for rush orders.

Q. I was contacted about an additional FedEx shipping charge. Why?

A. FedEx shipping is based on your order subtotal. Please be sure to select the correct FedEx shipping option during checkout. If the incorrect shipping amount is selected, your order will remain on hold until the additional shipping balance has been paid.

Q. What shipping methods do you offer?

A. We currently ship using:

FedEx
USPS

Q. Where can I find my shipping cost?

A. Simply add your items to your shopping cart and proceed to checkout. Available shipping methods and rates will be displayed before payment.

Q. Do you ship outside the United States?

A. Yes. International customers are responsible for all customs duties, taxes, and any additional shipping charges required by their country.

Q. Are shipping charges refundable?

A. No. Shipping charges are non-refundable under all circumstances.

Q. Will I receive a refund if my package is delayed?

A. No. Wholesale Crowns is not responsible for shipping delays caused by weather, carrier delays, mechanical failures, or other circumstances beyond our control. Shipping charges will not be refunded.

Damaged or Missing Merchandise

Q. What should I do if my package arrives damaged or items are missing?

All packages must be inspected on the day they are delivered.

To file a claim:

Contact us within 24 hours of delivery by phone OR email (please do not do both).
Take clear photos of:
- The damaged merchandise
- Packing materials
- Shipping box
- Shipping label
Email all photos to wholesalecrowns@aol.com within the 24-hour period.

Claims submitted after 24 hours cannot be accepted. This policy is strictly enforced because carriers also require prompt reporting.

Payment

Q. Can I pay a deposit?

A. Yes. We offer a payment plan that allows you to pay a 25% deposit to begin your order.

During checkout:

Select Print & Call as your payment method.
Add a note stating you would like to make a deposit.
Our Customer Service Team will contact you to arrange your payment schedule.

The remaining balance is due before your order ships.

Q. What payment methods do you accept?

A. We accept:

Visa
MasterCard
American Express
Discover
PayPal
PayPal Credit
School Purchase Orders (POs)

Q. Do you charge sales tax?

A. Sales tax is charged only on orders shipped within the state of Alabama.

Purchase Orders

Q. Do you accept School Purchase Orders?

A. Yes.

Please follow these steps:

Email a copy of your Purchase Order to wholesalecrowns@aol.com.
Include:
- Event contact name and phone number
- Bookkeeper's name and phone number

Place your order on our website the same day.
During checkout:
- Select Print & Call
- Enter your PO number and event date in the Special Instructions.

Payment is due within 10 days after your order ships.

Mail payments to:

Wholesale Crowns
P.O. Box 540
Oakman, AL 35579

Returns & Refunds

Q. Can I return items I no longer need?

A. Unfortunately, no. We do not restock merchandise, and all sales are final.

Q. Are custom-made items refundable?

A. No.

Custom products—including crowns, sashes, trophies, plaques, medallions, and other personalized items—are made specifically for your event and cannot be resold. Because of this, custom orders are non-refundable once production has begun or payment has been made.

Rush Orders

Q. If I pay a rush fee, will my package arrive faster?

A. Not necessarily.

The rush fee covers expedited production—not expedited shipping.

Because every order is custom made, a rush fee allows our team to prioritize your order by working additional hours to meet your event deadline.

Shipping speed depends on the shipping service you choose during checkout. Expedited shipping is available for an additional carrier charge.

Products

Q. How do I know the true color of my sash?

A. If you're unsure about a color, we'll be happy to email color samples before you order.

Please note that colors may appear differently depending on the material. National Sashes, Standard Embroidery Sashes, Deluxe Banners, and Economy Banners are made from different fabrics, so the same color may vary slightly between products.

Contact Information

Q. What is your mailing address?